1. Subscription Plans

OneAIChat offers a free tier and paid subscription plans. Paid plans unlock additional AI models, higher usage limits, and premium features.

Current plans, pricing, and what each plan includes are displayed on the OneAIChat platform at the time of purchase and in your account settings. All pricing is inclusive of applicable taxes where required by law.

AI model availability within your plan may vary by region due to local regulatory requirements.

2. Billing

When you subscribe, you authorise us to charge your chosen payment method at the frequency you select (monthly or annually) at the price shown at checkout.

Payments are processed by our third-party payment provider. We do not store your full card details.

If your payment fails, we will notify you and attempt to contact you to resolve it before suspending access.

3. Automatic Renewal

Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.

• Monthly plans renew each month on the date you first subscribed
• Annual plans renew each year on that date

For annual plans, we will send you a reminder by email before your renewal date so you have time to cancel if you choose to.

You can check your next renewal date and the amount to be charged in your account settings at any time.

4. Free Trials

If we offer you a free trial, it will be for the period stated when you sign up. If you do not cancel before the trial ends, your chosen payment method will be charged automatically for the subscription.

Free trials are limited to one per person. Creating multiple accounts to obtain multiple free trials is not permitted.

5. How to Cancel

You can cancel your subscription at any time:

• In your account: Go to Settings → Subscription → Cancel Subscription
• By email: Send a cancellation request from your registered email address to support@oneaichat.com

Your cancellation takes effect at the end of your current billing period. You keep access to your paid features until that date. After that, your account reverts to the free tier.

Cancelling your subscription does not delete your account.

If you subscribed through Apple App Store or Google Play: You must cancel directly through that platform. We cannot cancel or refund third-party platform subscriptions on your behalf.

6. Refund Policy

Subscription fees are non-refundable as a general rule. When you subscribe, the service begins immediately and the fee covers access for the full billing period.

Exceptions — we will issue a refund or credit where:

• You were charged incorrectly due to a billing error on our side
• You were charged twice for the same billing period
• OneAIChat was unavailable for a substantial portion of your paid period due to issues on our side
• We terminate your subscription without cause before your billing period ends, in which case we will refund the unused portion

To request a refund, contact us at support@oneaichat.com with your name, registered email address, and the reason for your request. We aim to respond within 5 business days.

7. Your Statutory Rights

Nothing in this policy overrides or limits your rights under the consumer protection laws of your country.

EU and UK: If you subscribed to a digital service and it has not yet started, you may have a 14-day right of withdrawal. Once the service has begun with your acknowledgment, this right may no longer apply. Please refer to your local consumer rights guidance.

Australia: Our services come with guarantees under the Australian Consumer Law that cannot be excluded. If our service fails to meet those guarantees, you are entitled to a remedy.

India: You retain all rights under the Consumer Protection Act, 2019, including the right to approach consumer courts for unresolved disputes.

All users: If you feel a charge was unfair or in error, contact us first at support@oneaichat.com. We will always review your situation.

8. Plan and Price Changes

We may change subscription pricing or plan features. Where we do, we will give you at least 30 days' advance notice by email before the change applies to your subscription. If you do not agree with the change, you can cancel before it takes effect.